This Payment Policy explains how luckygeem.nl handles deposits, withdrawals, currencies, transaction limits, identity verification and related financial matters. It applies to all registered players and forms part of the wider Terms and Conditions governing your account. By making a deposit or requesting a withdrawal you confirm that you have read and accept the terms set out below.
luckygeem.nl is operated by Virtual Connect Sociedad de Responsabilidad Limitada (hereinafter "luckygem", "we", "us" or "our"). The site holds a Costa Rica gaming licence. All payment transactions are processed exclusively through accounts you hold in your own name; third-party funding is strictly prohibited.
luckygem is designed with Dutch players in mind. The following banking options are available directly on the deposit screen, with no currency conversion and no additional friction:
The full list of available deposit and withdrawal methods is displayed at the cashier at the time of your transaction. Available options may vary depending on your location, account status and the transaction type selected. luckygem reserves the right to add, remove or temporarily suspend payment methods without prior notice, subject to applicable regulations.
Transactions on luckygeem.nl are conducted in Euro (EUR). No currency conversion fee is applied to deposits made through the supported Dutch banking providers listed above. If a payment is initiated in a different currency, any applicable conversion costs are borne by the player.
The minimum deposit amount is €20 per transaction. Deposits below this threshold will not be processed.
Deposits made via the supported Dutch banking methods are typically credited to your luckygem account without delay, subject to your bank's own processing times. luckygem is not responsible for delays caused by your financial institution.
You are solely responsible for ensuring that any funds deposited are from a legitimate source and that you are legally permitted to use those funds for online gaming activity. luckygem does not accept deposits made using funds belonging to third parties.
If a deposit does not appear in your account within a reasonable time, please contact our support team via 24/7 live chat or at [email protected] before initiating a second transaction. Duplicate deposits resulting from player error are not the responsibility of luckygem.
The minimum withdrawal amount is €40 per transaction. Withdrawal requests below this amount will not be processed.
Standard withdrawal limits apply as set out in the table below. Players who reach qualifying VIP tiers benefit from increased or unlimited daily withdrawal capacity.
| Period | Standard Limit | VIP (qualifying tiers) |
|---|---|---|
| Daily | €1,000 | Unlimited |
| Weekly | €4,000 | Unlimited |
| Monthly | €10,000 | Unlimited |
VIP tier status and the specific thresholds at which limits are lifted are governed by the luckygem VIP Club terms, available separately on luckygeem.nl.
luckygem processes approved withdrawal requests within two banking days. The total time for funds to appear in your bank account may be longer depending on your financial institution's own clearing times. Processing times are measured from the point at which your withdrawal request has been fully approved and any required verification has been completed.
Withdrawals are returned to the same payment method used to make your deposit wherever possible. luckygem reserves the right to request that a withdrawal be made via an alternative method if the original channel is unavailable or if the transaction is flagged during a compliance review. You may be asked to provide supporting documentation in such cases.
Bonus funds, free spin winnings and rakeback credited to your account are subject to the wagering requirements and cashout caps set out in the relevant promotion's terms before they become withdrawable. In particular:
Attempting to withdraw funds while an active bonus wagering requirement remains outstanding may result in the forfeiture of bonus funds in accordance with luckygem's bonus terms.
Withdrawal requests may be placed in a pending state while identity verification or transaction checks are completed. luckygem reserves the right to refuse or delay a withdrawal where there are reasonable grounds to conduct further due-diligence checks, including but not limited to anti-money-laundering (AML) reviews. If a withdrawal is cancelled at your request while in the pending state, the funds will be returned to your player account and may be used for gameplay.
luckygem is committed to responsible operation and the prevention of fraud, money laundering and underage gambling. As part of our Know Your Customer (KYC) process, we may require you to verify your identity before processing withdrawals or at any other point deemed necessary by our compliance team.
Verification documents may include, but are not limited to:
You are encouraged to complete identity verification promptly upon request. Failure to provide satisfactory documentation within the timeframe specified may result in the suspension of withdrawal processing or the restriction of your account until verification is complete. luckygem will not be liable for any delays to withdrawals that arise from a player's failure to submit the required documentation in a timely manner.
All personal data and documents submitted for KYC purposes are handled in accordance with luckygem's Privacy Policy, available on luckygeem.nl. Documents are stored securely and used only for the purposes of identity verification and regulatory compliance.
All financial transactions on luckygeem.nl are transmitted using industry-standard encryption technology. luckygem employs internal controls to monitor transactions for signs of fraud, collusion or other irregular activity. Any account found to be involved in fraudulent payment activity will be suspended immediately and the relevant authorities will be notified where required by law.
luckygem operates a strict prohibition on third-party payments. You must only deposit funds from a payment account or bank account registered in your own name. Likewise, withdrawals will only be made to accounts held in your name. If we identify or reasonably suspect that a payment has been made by or to a third party, we reserve the right to void any associated transactions, withhold winnings pending investigation and close the account.
luckygem maintains procedures designed to detect and prevent money laundering and the financing of unlawful activities. We reserve the right to request documentation evidencing the legitimate source of any funds deposited, particularly where deposit volumes or patterns give reasonable cause for review. Cooperation with such requests is a condition of continued account access. luckygem will report suspicious activity to the appropriate authorities in accordance with applicable law.
luckygem supports responsible gaming and provides players with tools to manage their spending. You may contact our support team at any time via 24/7 live chat or at [email protected] to request:
Once a deposit limit or self-exclusion has been applied, it takes effect in accordance with the responsible gaming terms on luckygeem.nl. Increases to deposit limits or the removal of self-exclusion are subject to a mandatory cooling-off period before they take effect. Players who believe they may have a problem with gambling are encouraged to seek independent support.
luckygem does not charge players a fee for standard deposits or withdrawals. However, your own bank or payment provider may levy transaction charges that are outside luckygem's control. You are responsible for any such charges imposed by your financial institution. Where luckygem incurs costs as a result of a chargeback or disputed transaction initiated by a player, we reserve the right to recover those costs from the player's account.
If you believe an error has occurred in connection with a transaction on your account, you should contact luckygem's support team in the first instance before raising a dispute with your bank. Initiating a chargeback without first contacting us may be treated as a breach of these terms and could result in account suspension and the forfeiture of any pending winnings. luckygem will investigate all transaction disputes promptly and in good faith.
luckygem reserves the right to amend this Payment Policy at any time. Material changes will be notified to players via the luckygeem.nl website. Continued use of the site following notification of any amendment constitutes acceptance of the revised policy. We recommend that you review this page periodically to remain informed of current terms.
If you have any questions about this Payment Policy or a specific transaction on your account, please get in touch:
Our support team is available around the clock and will aim to resolve your enquiry as quickly as possible.
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