This Bonus Policy sets out the terms and conditions that apply to all bonuses, free rounds, rakeback, cashback and promotional offers available to registered players at luckygem, operated at luckygeem.nl by Virtual Connect Sociedad de Responsabilidad Limitada under a Costa Rica licence. By claiming any bonus or promotion, you confirm that you have read, understood and agree to be bound by this policy in full, as well as luckygeem.nl's general Terms and Conditions.

1. General Bonus Conditions

1.1 Eligibility

• All bonuses are available to registered players who hold a verified account at luckygeem.nl.
• Only one player account per person, household, IP address or device is permitted. Duplicate accounts will result in forfeiture of all bonus funds and associated winnings.
• Bonuses are intended for personal, recreational use only and may not be shared, transferred or assigned.
• luckygem reserves the right to restrict eligibility for any promotion at its sole discretion, including on the basis of account history, wagering patterns or suspected abuse.

1.2 Currency and Minimum Deposit

• All bonuses at luckygeem.nl are denominated in euros (€).
• The minimum qualifying deposit for any deposit-triggered bonus is €20, unless a specific promotion states otherwise.
• Deposits made via excluded payment methods (if any) will not qualify for bonus triggers; refer to the relevant promotion page for details.

1.3 Bonus Activation

• Where a bonus requires activation, players must activate it before making the qualifying deposit. Deposits made without prior activation will not trigger the associated bonus.
• Some promotions — notably the 10% rakeback — are credited automatically upon registration with no activation code required.
• Only one deposit bonus may be active at any given time unless explicitly stated otherwise.

1.4 Bonus Expiry

• Unless otherwise specified, bonus funds and associated free rounds must be used within 7 days of being credited. Unused bonus funds and any winnings derived from them will be removed from the account upon expiry.
• Free rounds issued in daily batches must be used within the stated period for each batch; unused rounds in a batch will expire before the next batch is issued.

1.5 Wagering Requirements

• All wagering requirements must be completed within the stated validity period of the bonus.
• Wagering contributions vary by game category. Unless a promotion expressly states otherwise:
  • Games in the Bonusvriendelijk category contribute 100% of each stake.
  • Live casino games and table games contribute 0% towards bonus wagering.
• Players are advised to check the game lobby for the Bonusvriendelijk category to confirm which titles are eligible.
• Placing bets that exploit game mechanics or low-variance strategies with the primary purpose of completing wagering requirements may be considered bonus abuse, and luckygem reserves the right to void associated winnings.

1.6 Maximum Bet While a Bonus Is Active

• While bonus funds are active and wagering requirements remain outstanding, the maximum permitted bet is €5 per spin or round.
• Bets exceeding this limit may result in the forfeiture of bonus funds and any winnings attributed to those bets.

1.7 Maximum Cashout

• Unless stated otherwise in a specific promotion, winnings derived from bonus funds are subject to a maximum cashout of 50× the original bonus amount.
• Any winnings exceeding this cap will be removed before withdrawal is processed.

1.8 Withdrawal During Active Bonus

• Requesting a withdrawal while bonus funds and outstanding wagering requirements are active will result in the cancellation of those bonus funds and any associated incomplete wagering. Real-money funds will remain available for withdrawal.

2. Welcome Package — 700% up to €4,000 + 700 Free Rounds

New players at luckygeem.nl are eligible for a four-deposit welcome package delivering a combined 700% match bonus of up to €4,000 and 700 free rounds. The package is structured as follows:

2.1 Welcome Package Specific Conditions

• Activation: Each bonus stage must be activated before the corresponding qualifying deposit is made. Failure to activate in advance will result in the bonus not being applied to that deposit.
• Free rounds delivery: Free rounds on the second, third and fourth deposits are credited in batches of 50 per day across consecutive days rather than in a single lump sum. Each daily batch is subject to the expiry terms set out in clause 1.4.
• Eligible games: All wagering on match bonus funds must be completed on games within the Bonusvriendelijk category. Live casino and table games contribute 0%.
• Maximum bet: €5 per spin while bonus funds are active (see clause 1.6).
• Maximum cashout: 50× the original bonus amount credited (see clause 1.7).
• Bonus validity: Each bonus stage must be used within 7 days of being credited.
• Staged progression: Each deposit stage of the welcome package is independent. Completing or forfeiting one stage does not automatically trigger the next; each must be activated separately.
• The welcome package applies to casino play only. The sportsbook welcome offer is entirely separate (see Section 3).

3. Sportsbook Welcome Offer

A separate welcome offer is available for players wishing to use the luckygem sportsbook. This offer is independent of the casino welcome package and has its own distinct terms.

3.1 Sportsbook Offer Specific Conditions

• Free bets must be wagered on qualifying sports bets at minimum odds of 2.0 per selection.
• Each deposit stage carries a wagering requirement of ×15 on the free bet amount using qualifying sports bets.
• Free bets may not be used on casino games, live casino or instant games.
• Each stage must be activated before the corresponding deposit. Standard activation and expiry terms apply.
• The sportsbook welcome offer and the casino welcome package cannot be claimed simultaneously on the same deposit.

4. Rakeback — 10% Automatic, Every Session

4.1 How Rakeback Works

• All registered players at luckygeem.nl receive 10% rakeback automatically, from the moment their account is created.
• No activation code, no minimum VIP tier, no form submission, and no application of any kind is required. Rakeback is a standard account feature.
• Rakeback is calculated based on qualifying play within each session and credited directly to the player's real-money balance — not as bonus funds.
• Because rakeback is credited to the real balance, it carries no wagering requirements and may be withdrawn subject to standard withdrawal terms (see Section 9).
• The precise session calculation methodology and timing of rakeback credits are detailed on the relevant Rakeback information page at luckygeem.nl. luckygem reserves the right to adjust the rakeback calculation methodology with reasonable prior notice.

5. VIP Programme — Daily Cashback and Rakeback by Tier

The luckygem VIP Club operates across 30 levels, grouped into six gem tiers. Progression through the programme is based exclusively on cumulative wagering; only bets placed count towards level advancement — whether a session results in a win or a loss is irrelevant to VIP progress.

5.1 Tier Overview

5.2 VIP Bonus Conditions

• Level-up bonuses are awarded automatically upon reaching the qualifying level threshold and are subject to the general bonus conditions set out in this policy.
• Daily cashback and daily rakeback at VIP tiers above the base 10% are credited to the real-money balance unless stated otherwise and are not subject to additional wagering requirements.
• VIP status is not guaranteed to be maintained indefinitely; inactivity or a reduction in wagering activity may affect tier standing. Full conditions are set out in the VIP Club terms at luckygeem.nl.
• luckygem reserves the right to modify, suspend or discontinue any aspect of the VIP programme with reasonable prior notice to affected players.

6. Weekly and Recurring Promotions

The following recurring promotions are currently available at luckygeem.nl. Each promotion is subject to the general bonus conditions in this policy and any additional terms stated on the individual promotion page. Promotions are subject to change, withdrawal or replacement at luckygem's discretion.

6.1 Notes on Weekly Promotions

• Only one deposit bonus may be active at a time. Where two Friday promotions are listed (Friday Cash Bonus and Friday Free Spins), players should confirm on the promotions page whether both can be claimed simultaneously or whether a choice is required.
• The Comboboost is applied automatically to qualifying accumulator bets on the sportsbook — no code is needed and more selections generate a higher boost percentage, up to the stated maximum of 100% additional winnings.
• The Live Deposit Bonus is one of the limited promotions under which live casino games may count towards wagering. Full wagering contribution rates for this specific promotion are stated on its individual terms page.
• The Privilege Wheel is available once every 12 hours per eligible account. Prizes are randomised and the stated maximum (€700 bonus or 50 FS) represents the highest possible prize tier, not a guaranteed award.
• PWA app users (installed via Chrome on Android or Safari on iOS) may have access to additional exclusive promotions not listed on the main promotions page. Check the app regularly for updates.

7. Referral Programme

• luckygeem.nl operates a referral programme through which existing players may earn rewards of up to €1,000 for introducing new, verified players to the platform.
• The referred player must create a genuine, independent account and meet any qualifying activity thresholds specified in the referral programme terms.
• Referral rewards will not be paid where there is evidence of self-referral, the use of the same household or IP address, or any other attempt to abuse the programme.
• Full referral programme terms, including minimum qualifying activity requirements and reward payment schedules, are available on the Referral Programme page at luckygeem.nl.

8. Free Rounds — General Terms

• Free rounds are designated for specific slots as stated in each promotion. They may not be redirected to alternative games.
• Where free rounds are issued in daily batches, each batch must be used within the validity period stated for that batch. Unused rounds expire and will not be reissued.
• Winnings generated from free rounds are credited as bonus funds and are subject to the applicable wagering requirement stated in the relevant promotion, unless the promotion expressly states otherwise.
• The maximum bet restriction of €5 per spin applies while bonus funds generated from free rounds remain active and wagering requirements are outstanding.
• The maximum cashout of 50× the original bonus amount applies to free round winnings unless a specific promotion states a different cap.

9. Withdrawals, Limits and Bonus Interaction

9.1 General Withdrawal Terms

• The minimum withdrawal amount is €40.
• Standard withdrawal processing time is within two banking days.
• Standard withdrawal limits are €1,000 per day, €4,000 per week and €10,000 per month.
• Players who have reached the highest VIP tier are subject to unlimited daily withdrawal limits.

9.2 Payment Methods

Deposits and withdrawals at luckygeem.nl are processed in euros with no currency conversion required. Supported Dutch banking providers include ING, Rabobank, ABN AMRO, SNS, ASN Bank and N26. The full list of accepted payment methods is available on the Cashier page.

9.3 Bonus Funds and Real-Money Segregation

• Real-money funds and bonus funds are maintained separately within a player's account.
• Real-money funds are always used before bonus funds in gameplay, unless the system specifies otherwise.
• Rakeback and VIP cashback credited to the real-money balance are treated as real-money funds and may be withdrawn without wagering requirements, subject to standard withdrawal minimums and limits.
• Bonus funds generated from match bonuses or free round winnings may only be withdrawn after all applicable wagering requirements have been met.

10. Know Your Customer (KYC) and Verification

• All players are required to complete identity verification (KYC) before withdrawals are processed. luckygem reserves the right to request KYC documents at any stage of the account lifecycle, including before bonus funds are released or converted to withdrawable funds.
• Standard KYC documentation includes government-issued photo identification, proof of address and, where applicable, proof of payment method ownership.
• Bonus funds and associated winnings may be withheld pending the satisfactory completion of KYC. Failure to provide adequate documentation within the timeframe requested may result in account suspension and forfeiture of pending bonuses.
• luckygem reserves the right to request additional documentation at its discretion in accordance with its anti-money laundering obligations.

11. Responsible Gaming and Bonus Opt-Out

• luckygem is committed to promoting responsible gambling. Players are encouraged to use the responsible gaming tools available within their account, including deposit limits, session limits, loss limits and self-exclusion options.
• Players who set deposit limits, cooling-off periods or self-exclusion will have any active bonus funds removed from their account in accordance with responsible gaming best practice. Such funds are not recoverable.
• Players who wish to opt out of receiving bonus offers may contact the luckygem support team at [email protected] or via the 24/7 live chat at luckygeem.nl to request removal from promotional communications and automatic bonus crediting.
• Responsible gaming tools and self-exclusion options remain available at all times regardless of any active bonus or promotional status.
• If you feel that gambling is negatively affecting you or someone close to you, please contact a recognised support service in your region. Help is available 24 hours a day.

12. Bonus Abuse and Fraud Prevention

• luckygem monitors accounts for patterns of behaviour consistent with bonus abuse, including but not limited to: low-risk wagering strategies intended solely to satisfy wagering requirements, creating multiple accounts, collusion, use of automated software or bots, and exploitation of promotional errors.
• Where bonus abuse is identified, luckygem reserves the right to void bonus funds and all winnings derived from them, suspend or permanently close the account, and withhold withdrawal requests pending investigation.
• Any bets placed that would result in a guaranteed profit regardless of outcome (arbitrage) may be excluded from bonus wagering contribution calculations.
• Players found to have provided false information during registration or KYC, or to have engaged in any form of fraudulent activity, will be subject to immediate account closure and reporting to relevant authorities.

13. Changes to This Bonus Policy

• luckygem reserves the right to amend, update or withdraw this Bonus Policy at any time. Material changes will be communicated to players via email or on-site notification at luckygeem.nl with reasonable prior notice where operationally practicable.
• Continued use of bonus features after any posted change constitutes acceptance of the revised terms.
• The current version of this Bonus Policy is always available at luckygeem.nl. In the event of any conflict between a specific promotion's terms and this general Bonus Policy, the specific promotion's terms shall prevail in relation to that promotion only.

14. Contact

If you have any questions about this Bonus Policy or any active promotion, please contact the luckygem support team:

• Live chat: Available 24/7 at luckygeem.nl
• Email: [email protected]

luckygem is operated by Virtual Connect Sociedad de Responsabilidad Limitada and is licensed under Costa Rica. luckygeem.nl is the official domain of this operation. Please gamble responsibly.